Swift Loans Australia prides itself on being a responsible lender.
We always act in the best interests of our customers. We make sure that every loan we offer is affordable for our customers, and every loan meets their needs, objectives, and requirements.
We are committed to responsible lending practices and follow the following guiding principles:
Swift Loans Australia Pty Ltd holds an Australian Credit Licence (ACL 461533). We comply with the responsible lending conduct obligations in Chapter 3 of the National Consumer Credit Protection Act 2009, including ensuring that we always lend responsibly.
Business relationships are built through trust, openness, honesty, integrity, consistency and respect towards others. Sometimes, though, there may be differences of opinion, particularly when things don’t quite work out the way you intended when you took out the credit contract. We recognise communication is the key to solving these difficulties and the steps below will assist both of us quickly get our relationship back on track.
Step 1: If you are dissatisfied with something we’ve done, we encourage you to phone us and explain your concern(s). We can usually resolve the matter(s) amicably, without delay.
Step 2: If you’re still not happy with our response, you should contact our Internal Dispute Resolution (IDR) Manager, by telephoning 0422228800 as soon as possible. We may ask that you put your complaint in writing to us so that we may investigate it further. You can email it to us on email@example.com.
Step 3: Should you still be dissatisfied after using both of the above steps, you may contact our ASIC-approved External Dispute Resolution (EDR) provider, Australian Financial Complaints Authority. You can contact them at no cost by writing to GPO Box 3, Melbourne Victoria 3001, telephoning 1800 931 678 (free call), emailing firstname.lastname@example.org, or via their website, https://www.afca.org.au.
Please note that you must have gone through our IDR process first before doing so. If you fail to do so, the matter will be referred back to us to resolve in the first instance.