Credit Guide
Swift Loans Australia Pty Ltd trading as Swift Loans, ABN 59 600 167 084, Australian Credit Licence 461533. PO Box 87, Hawthorn VIC 3122. team@swiftloans.com.au
The law requires us to give you this guide. It describes the service we provide and how to raise a concern.
Swift Loans is a loan-finding service, not a lender. If you consent, we send your application to lenders that are licensed to provide credit. You do not pay us. We receive a fee only when a lender buys your application. Each lender sets its own price on its own criteria, so we do not know the amount until that sale happens.
We cannot tell you in advance which lender, if any, will buy your application.
Complaints
Step 1: If you are unhappy with us, email team@swiftloans.com.au or write to PO Box 87, Hawthorn VIC 3122. Most issues can be fixed quickly.
Step 2: If you remain unhappy, we may ask you to put the complaint in writing so we can investigate it.
Step 3: If the complaint is not resolved within 30 days, or you are not satisfied with our response, you can take it at no cost to the Australian Financial Complaints Authority (AFCA): GPO Box 3, Melbourne VIC 3001, 1800 931 678, info@afca.org.au, www.afca.org.au. Our AFCA membership number is 44511.
Questions?
Email team@swiftloans.com.au if you have a question.